GiftSplitby lab89
Help

How can we help?

Using GiftSplit already? The fastest answers come from the Help button inside the app, any time of day. Otherwise check the FAQ or send us a message: a person replies within 24 hours, 7 days a week.

Installation guide →

FAQ

How does GiftSplit avoid double-counting revenue?

The buyer pays one order (the parent). Each recipient order is created at $0 with a 100% "Paid on order #…" discount, so Shopify reports count the money once. The recipient orders are the ones you pick, pack and ship.

Does it work with my theme?

Yes. The recipient page is hosted by GiftSplit under your store domain (/apps/giftsplit), so nothing is injected into your theme’s cart code. The cart block and app embed only add a button and two optional fields.

Do I need Shopify Plus?

No. Everything works on every plan. Buyers pay in Shopify’s own checkout, so Shop Pay and your payment methods work as usual.

What about inventory?

Stock is deducted once, on the paid parent order. Recipient orders are created without touching inventory.

Which discount codes work?

Percentage off, fixed amount off and free shipping codes that apply to all products and all customers. Buy X get Y and product-specific codes aren’t supported on multi-address orders yet. Automatic discounts don’t apply.

Can customers pay with a gift card?

Not on multi-address orders: Shopify doesn’t allow gift cards on draft-order checkouts. Normal single-address orders are unaffected.

Who gets the emails?

The buyer gets the normal order confirmation for the paid order and, if you leave it on, a shipping confirmation per recipient order. Recipients never get store emails: their email is only stored on the gift note.

How is tax calculated?

Default mode: tax is finalised in checkout on the buyer’s address, and the per-address tax you see on the recipient page is an estimate. Growth plan "Split accounting" mode puts the real per-destination tax on each recipient order and silently cancels the parent, for stores that file destination-based sales tax.

A recipient order failed to create. What now?

GiftSplit retries five times with increasing gaps. If it still fails you get an alert in the app (and by email). Open Sends → the order → Repair. Nothing is lost: the buyer has paid and the recipient list is saved.

Can my staff create a multi-recipient order for a corporate client?

Yes, on the Growth plan: Staff sends → paste or upload a CSV of recipients → GiftSplit creates the checkout and emails your client a payment link, or you mark it paid if they paid by bank transfer.

Message the team

GiftSplit is made by Lab89.